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Call us

Request a call back

You can contact us free of charge

Self serve services

Debit card payment
Meter installation
Meter estimate rebilling

0800 230 0750
0800 083 4301
0800 083 4247

Debt Helpline

If you are experiencing financial difficulty and want to talk to
someone our debt Helpline is open from 8am to 8pm Monday
to Thursday, 8am to 6pm Fridays, 9am to 1pm Saturdays and
closed on Sundays and Bank Holidays

0800 083 0283
Leak reporting line

Please ring as soon as possible. This line is available
24 hours a day

0800 230 0561
We offer a 24-hour text telephone service for customers
with speech or hearing difficulties.
0800 169 9965

General enquiries

Water and sewerage enquiries, including emergencies

If you have any questions or enquiries about our water and sewerage services call us 8am -6pm Monday to Friday.

Emergencies only at any other time.

0344 346 2020*
Billing and general enquiries

If you are moving house, want to discuss
or set up a payment plan or if you have any
queries or concerns about your account
or water meter.

The accounts Helpline is open 8am-6pm
Monday to Friday and 9am-1pm Saturday,
closed on Sundays and Bank Holidays

0344 346 1010*

Minicom: 0800 169 9965
Hard-of-hearing customers please dial 18001 before the helpline numbers.

Bogus caller Helpline
Double-check any South West Water employee's identity.0344 346 2020*

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.


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