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Being an Apprentice in our Information Services team

Apprentice, Leanne Budd talks about her experience working in the Information Services team, and why she chose an apprenticeship at South West Water

Leanne Budd - Information Services (IS)
My name is Leanne Budd and I am a computer analyst apprentice working for South West Water's Information Services (IS) department.

I have always wanted to do something within information services but wasn't sure what. Through college and the different units I was studying I came to a decision that I wanted to become a technician as I was getting good grades and enjoying it the most. One of my lecturers said I should go into the world of networking as he said it was second nature to me but that was something I was not completely happy with doing. This is when I realised that I was more of a kinaesthetic learner and an apprenticeship would be best for me.

I applied for 20 apprenticeships in 2013 but only got a few replies from companies saying they do not take on apprentices or they had no spaces available. In 2014 I started to apply for some more, where I came across South West Water. The description was what I wanted to do and appealed to me straight away. I applied and a few weeks later had an interview which went well. In the next week I found out that I had got the apprenticeship and I could start as soon as possible.

I started in September 2014 and have been here for five months. Within my apprenticeship I will move around the IS department as there are so many different types of jobs. A few are service desk, incident, infrastructure, our supervisory control and data acquisition (SCADA) system, security and critical systems.

I will be spending around three months in each one. When I first arrived I was working on the service desk. The service desk deals with calls, online requests, emails and people face to face. This is where staff come if they have any problems with their computer. For example, if they got an error message when trying to log on they would ring up and we would then have around 10 minutes to resolve their problem. If we couldn't fix it within 10 minutes then we would pass this call to the networks team, where they would take a closer look and resolve the problem within one working day. At the moment I am working on a project to create the new service which people will use to contact IS if they have a request/ problem.

In the future I hope to gain a full-time job working at South West Water within the IS department, with being an apprentice you get to know what it is like to work within the company and to know what is expected of you.

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