When customers contact us we want them to feel reassured that their query, issue or request for information will be dealt with first time, without fail.
In recent years we have invested in ways to improve the customer experience and reduce costs by putting systems in place that focus on getting the job done quickly and reduce the need for someone to call us again.
In addition to our regionally based customer contact centre, we currently offer online accounts, a smart phone app and live information services such as:
- BeachLive (which offers live updates on bathing water quality at 70 beaches around the region).
- WaterLive (which updates customers on all the front line work we are doing in their neighbourhoods)
As technology and user trends develop, so too will the methods we use to provide and receive information. SMS texts and social media are two routes we are aiming to use more.