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79% of our customers are now metered with 7,489 installations carried out during 2014/15. This represents a high level of overall meter penetration when compared with the rest of the industry and helps us achieve one of the lowest consumption per head rates in the industry.

Our customer research indicates that the vast majority of customers believe metering is the fairest way of charging. We continue to promote the benefits of metering and offer free installation of standard meters for those wishing to make the switch.

During 2015-20 we aim to increase household metering coverage to 85%. We are also carrying out SMART metering trials at three new housing developments in order to assess the viability and benefit of using such technology.

More information on metering...


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