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Priority services

We offer a range of services to enable customers with additional needs to receive information in ways better suited to them.

These include large print bills, water deliveries in emergencies, bills in braille, reading bills over the telephone and written or telephone notification of an interruption to supply.

Full details of these services are in our leaflet "Code of Practice on priority services". 

You can register for our services by using the online registration form or by calling 0344 346 1010* or Minicom 0800 169 9965.

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.

How may we help?
At South West Water we are committed to helping people. Whether you are older, have a disability or receive home dialysis, you may wish to be included on our register of customers requiring special services.
Priority services registration form

The information you provide is kept on a secure register restricted to only those employees of South West Water and our partners who need to know it. It is not disclosed to anyone else under any circumstances.

Working in partnership with Western Power Distribution
If you think you could be vulnerable to a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs, you can find out about their Priority Service Register.

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