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Help & Advice
Common questions about 'leaks'

Report a leak

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Report a leak

The homeowner is responsible for the supply pipe from the boundary of the street in which the main is laid all the way into their home. 

If your property is some distance from our water main, it is likely that you will have a very long service pipe. You are responsible for the entire length of the service pipe from your house, all the way to the boundary of the street in which our water main is laid (or to the main itself if it is not laid in the street).

We don't hold information or provide information on private pipework but if you need help to confirm who is responsible for your particular service pipe please take a look at out factsheets on Water Service Pipe Responsibilities .

Leak in your property
Is the leak inside your house?
Leak within the property boundary
Is the leak between the house and the boundary of your property?
Leak outside the property boundary
Is the leak outside the property boundary?
Leaks FAQs
All you need to know about leaks
Water Service Pipe Responsibilities
Find out where the boundaries of responsibility lie between you and South West Water.
Leak repair feedback form
Please provide us with feedback on your recent leak repair.
Consumption call back request

If you need to speak to us about a leak at your property, your leak allowance application or an issue relating to your consumption, fill in the form below and we will call you back the same working day.

Leak allowance application forms

If you have had a leak and are seeking a contribution either towards your bill or the repair please complete and return the relevant form below.

Leak Repair Contractors
We want to do everything we can to help our customers when they experience a leak, this is why we have put together a list of contractors who may be able to help you detect and repair it.
How to guides
Follow our how to guides

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