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Codes of practice

We aim to always provide you with the highest possible service by treating your enquiry courteously, fairly and efficiently.

Our codes of practice are approved by the industry regulator, Ofwat. They set the standards you can expect from the services we supply.

We have codes of practice on:

  • Charges, Bills and Water Meters
  • Complaints and Compliments
  • Our Customer Promise
  • Leakage for Domestic Customers
  • Our Water Supply Service
  • Our Waste Water Supply Service
  • Payment and Debt Recovery
  • Priority Services

You can download copies of our codes of practice here. 



Publication Title
View now File Size
Publication Date
Complaints and Compliments Summary
PDF
-
892kb
Code of Practice on Charges, Bills and Water Meters
PDF
451kb
Code of Practice on our Priority Services
PDF
320kb
Code of Practice on Payment and Debt Recovery Summary
HTML
PDF
-
-
309kb
Code of Practice on Leakage for Domestic Customers Summary
PDF
-
260kb
Code of Practice on our Waste Water Services
PDF
514kb
Code of Practice on our Water Supply Services
PDF
373kb
Our Customer Promise Summary
PDF
-
329kb
 

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